Order & Return Policies


When will my order arrive?

An order may take anywhere from 1 to 7 days to fulfill, after which it is then placed with a carrier and shipped to the address provided by you. Certain orders, where possible, will be filled digitally/electronically, otherwise, we use several shipping providers. The shipping carrier that will be used for your order is selected at the time of shipment, it is not determined at the time of purchase.  We strongly recommend you provide a shipping address that can receive both USPS and UPS/FedEx deliveries. Shipping time depends on your location, however a cautious expectation is as follows:

  • Orders within the United States: 5-8 business days
  • International Orders: 10-20 business days

Where will my order ship from?

Birch Knoll Solutions Ltd works in conjunction with reliable, high-quality Affiliates and Distribution Partners, and, with on-demand order Fulfillment Companies with facilities worldwide.

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. Such fees are not within the control of Birch Knoll Solutions Ltd. Such fees are assessed by your local customs and duties office. Customs policies vary widely for every country. Please check with your local customs and duties office directly to see if a tax or fee will be applied to your order. Birch Knoll Solutions Ltd is not responsible for duties and taxes assessed, if any, on your purchases.

My order should have arrived by now, but I still have not received it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address.
  • If your order includes tracking, please refer to the tracking link email for tracking information.
  • Ask your local post office if they have your package.
  • Stop by your neighbors in case the courier left the package with them.

Useful tip: Package theft is on the rise. If you are expecting a delivery to your home and you know you will not be there to accept it, it is best to provide a delivery address where you know you will be when it is scheduled to arrive.

If the shipping address was correct, and the package was not left at the post office or at a neighbor’s address, Please get in touch with us by clicking here with your order number and any details you can provide. If the shipment is confirmed by the carrier as being lost, then we will replace and reship the order at no cost to you.

If you do find a mistake in the delivery address you provided, please notify us immediately so we may contact the shipper and see if the delivery can be redirected before being returned to us. Once the order is returned to Birch Knoll Solutions Ltd we can re-send a replacement order to you. Any carrier charges related to the redirecting of a misaddressed shipment are the purchaser’s responsibility. The costs of re-shipping an order is the purchaser’s responsibility.

Useful tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!

Please keep in mind that you, as the purchaser, are responsible for the payment of all taxes and/or import fees related to any products purchased and/or shipped from the U.S. to a country outside the U.S., including as may be applicable any sales tax, VAT, GST/HST tax, import fees, and/or duties. Sales tax, if applicable, is calculated at the time of Checkout.


How are orders fulfilled and/or custom items made?

Birch Knoll Solutions Ltd works in conjunction with reliable, high-quality suppliers, distributors and fulfillment providers, including a print-on-demand drop shipper. They have facilities worldwide, depending on location, your orders are fulfilled and/or printed and shipped from the facility that will produce and ship it most efficiently.

How do I track my order?

If your shipping method includes tracking, you will receive a tracking link via email when your order ships. If you have any questions about tracking or your shipment, drop us a line at clicking here.

I received a wrong or damaged product, what should I do?

Unfortunately, every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace your item if the sale date was within the last 14 days. We do apologize if the product you ordered arrives damaged. To help us resolve this for you as quickly as possible, please email us at click here within two days of order delivery. Please included photos of the damage to the product, your order number, and any other details you can provide about the damage sustained. We will get back to you with an expeditious resolution. A damaged product will be replaced at no cost to you. Please note, if apparel, the item cannot be worn or washed. Also, a damaged or defective item can only be replaced for the same item. Another item cannot be substituted in place of a damaged or defective item.

Custom printed products come with a 30 day limited warranty. Digital, license, electronic, and, other products and services presented on this website obtain their warranties through their specific manufacturer or vendor. Birch Knoll Solutions Ltd does not warrant the aforementioned third party products or services in anyway whatsoever. Please see the specific manufacturer or vendor for the specifics on their respective warranties, if any. Please visit our Term and Conditions for complete details.

From all of us at Birch Knoll Solutions Ltd a sincere “Thank You” for your purchase and support.


What is your return policy?

As our products are custom ordered, in general, we do not offer returns and exchanges. However, if there’s something wrong with your order, please let us know by immediately contacting us at click here.  Our desire is to make it right – Our goal is 100% satisfaction!

Can I exchange an item for a different size/color or product?

Being a custom order, at this time, we cannot offer exchanges. If you are unsure which size would be a better fit, please refer to our sizing charts—we have one for every item listed on our store. The chart is located in the product description section.

Though rare, it’s possible that an item you ordered was mislabeled. If that turns out to be the case, please let us know within 3 days of receiving your order by clicking here. Please include your order number, photos of the mislabeled item. We will replace the item with the correct one or, at our sole discretion, issue a refund.

Digital, license, electronic, and, other products and services presented on this website cannot be returned or canceled once the order is in fulfillment processing. Such sales are considered as ‘final’, except as otherwise specifically outlined in our written policies.

If a return exception is made?

If, at our sole discretion, a return is approved for an event that is not of our making, fault, mistake or for any other reason, please note the following:

All returns must include a tracking number from a reliable carrier (i.e.- USPS, UPS, FedEx). We are not responsible for lost packages sent using your own shipping method. We strongly suggest using a trackable and insured shipping service. All shipment costs, original and return, are nonrefundable. Please provide us with the tracking number for your return by clicking here. Failure to do so may delay the processing of your return.

Please note the following:

  • Discounted and Sale items are final and cannot be returned or exchanged
  • Returned items must have tags and/or labels still on and be returned in their original packaging
  • Returned items must have no visible signs of wear or use

After 30 days, all sales are considered FINAL and returns will not be accepted.

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